Questions and Facts

Kijani Box – Frequently Asked Questions (FAQ)

1. What is the Kijani Box?

Kijani Box is an all-in-one smart solar and Wi-Fi system designed to power and connect homes, schools, and small businesses.

Each unit includes a 500 W inverter, 1.28 kWh lithium battery, 300 W solar panel kit, built-in Wi-Fi router, and RCD safety protection.

 2. What can the Kijani Box power? Rural House example

Kijani Box comfortably runs everyday essentials for a Normal Rural home.

Usable energy per full charge ≈ 1.0–1.1 kWh (accounts for battery & inverter efficiency).

Evening Simulation (typical day):

• Lighting: 8 LED bulbs (7 W each) × 5 hrs → ≈ 280 Wh

• TV: 60 W × 3 hrs → ≈ 180 Wh

• Wi-Fi router: 10 W × 12 hrs → ≈ 120 Wh

• Fan: 40 W × 4 hrs → ≈ 160 Wh

• Phone/tablet charging: mixed → ≈ 30 Wh

  Total: ≈ 770 Wh (about 75% of a full charge) — with headroom for small extras.

Other quick scenarios:

• Lights only (8×7 W): ~18–19 hrs continuous, or 6 evening hours uses ≈ 336 Wh.

• CCTV system (4 cameras + recorder ≈ 40–50 W) can run for 10–12 hours alongside lights and Wi-Fi.
• Electric fence controller (≈ 20–25 W) runs comfortably with the rest of your evening load without overload.
• Water pump (50 W – 100 W, low-pressure or submersible type) can operate for 30–60 minutes for small-scale household use or kitchen gardens.

Power limits: 500 W inverter handles lights, TV, router, laptops, fans, small fridges, POS, etc.

(It won’t run high-draw appliances like kettles, irons, microwaves, or heaters.)

Actual runtimes vary with sun hours, appliance efficiency, and how long each device is used.

3. How easy is it to install?

Installation is fast and effortless.

The system can be mounted on the wall near your solar panels in five simple steps — mount panels, run the wires, mount the box, connect earth, then connect power. A certified fundi can also assist.

Kijani Box is fully plug-and-play — no technicians or wiring required.

Simply connect the solar panel's, plug in your devices, and you’re ready to go.

4. Do I need to earth the Kijani Box?

Yes. For safety and compliance with EPRA regulations, always install a proper earthing rod (minimum 1.5 m) before connecting the system.

5. Can I install the Kijani Box myself, or do I need a fundi?

Yes, you can install the Kijani Box yourself if you’re using it as a simple plug-and-play system. It’s designed to be safe and easy to set up right out of the box.

However, if you’d like it connected directly to your home’s wiring, we recommend having an EPRA-certified T1 or T2 fundi handle the installation to meet Kenyan safety standards.

6. How do I connect my Kijani Box to the internet?

To get started, insert a SIM card from your preferred network provider into the router slot on your Kijani Box. Make sure the SIM does not have a PIN. The system will automatically detect the signal.

You can then buy bundles directly from your mobile device using your network’s normal USSD or app — just as you would for any phone. Once purchased, your Kijani Box router connects automatically to the network.

The Wi-Fi range of the device is 20 meters.

7. How long does it run on a full charge?

A full charge can power basic household electronics for up to 8–12 hours, depending on usage.

The lithium battery automatically recharges during the day through the solar panels.

Battery cycle life is 6,000 at 85% DOD.

8. What are my payment options?

You can choose between:

• Outright Purchase: Pay once and own it permanently.

• PAYGO Plan: Pay in flexible instalments. (Coming 2026)

9. How does the referral program work?

Under our Model 3 Referral Program, every customer who refers a new buyer receives KES 2,000 after the referred purchase is confirmed.

You can refer unlimited customers — it’s our way of rewarding community growth.

10. What warranty does Kijani Box come with?

Each unit includes a 2-year warranty covering manufacturing defects, inverter or battery faults, and RCD safety components.

Warranty claims can be made through your nearest Kijani Box outlet or by contacting our customer care team.

11. What kind of customer support do you offer?

We provide comprehensive customer service nationwide, including:

• Dedicated hotline and WhatsApp support

• Field technicians for site visits

• Fast response (within 24 hours for most issues)

• Follow-up tracking after installation or service

Our goal is to ensure every customer feels fully supported — from purchase to daily use.

12. Can I get replacement parts or upgrades?

Yes. We stock original replacement components (battery, panel, Wi-Fi router, inverter) at all official Kijani Box outlets and warehouses.

Upgrades for additional panels are also available.

13. Where can I find Kijani Box shops or stalls?

We are currently expanding nationwide.

Upcoming locations include Meru, Eldoret, Nakuru, and Kiserian.

Each outlet will provide product demos, customer care, and after-sales support.

14. Is Kijani Box certified for safety?

Yes. All units undergo SGS testing and comply with international electrical safety standards.

Every unit includes built-in RCD protection for user safety.

Our surge protection will cut power if it exceeds 2.2 amps. 

15. How can I test if the RCD is working?

After installation, press the RCD test button on the Kijani Box to ensure safety protection is active. If the RCD doesn’t trip, contact our support team.

16. Are there safety steps I should follow during installation?

Always confirm wire polarity with a multimeter, wear safety gear, connect the earth first, and keep the box at least 1 m above ground. If unsure, contact an EPRA-certified installer.

17. How can I contact support?

Call: +254 741 824 733/ 770 388 485

WhatsApp: +254 741 4 824 733

Email: info@kijanibox.com

Visit: www.kijanibox.com/contactus

Our support hours are Monday – Friday, 9 AM – 6 PM.

 Kijani Box Installation Guide

1. Pre-Installation Preparation

• Verify all components (Kijani Box unit, solar panels, cables, RCD, Wi-Fi router, user manual).

• Inspect for physical damage or tampering on delivery.

• Confirm voltage and frequency rating (AC 230 V / 50 Hz).

• Record serial number for warranty tracking.

2. Site Selection

• Install the Kijani Box indoors or in a dry, shaded area.

• Mount 1.2 m – 1.5 m above floor level for accessibility and safety.

• Ensure at least 20 cm clearance around the unit for ventilation.

• Avoid direct sunlight, moisture, and areas with high dust accumulation.

• Keep away from flammable materials.

3. Mounting the Kijani Box

• Use the provided wall brackets and wall screws.

• Ensure wall is firm (concrete, masonry, or reinforced wood).

• Level the unit horizontally before tightening screws.

• Do not block ventilation grills or rear air vents.

4. Solar Panel Installation

• Install panels facing north (in Kenya) at an angle of 10° – 15°.

• Avoid shade from trees, buildings, or poles.

• Use provided MC4 connectors for polarity match:

  • Red → Positive (+)

  • Black → Negative (−)

• Secure cables using UV-resistant ties.

• Check open-circuit voltage (VOC) before connection — should match label specs.

5. DC Input Connection

•  Ensure the DC isolator switch is ON (Black Fuse).

• Connect the solar input cable from panel to the DC input port on the Kijani Box.

• Confirm polarity before tightening terminals.

• Switch ON the DC isolator.

6. AC Output Connection

• Plug directly into provided AC sockets on the Kijani Box.

• Do not exceed total load of 500 W.

• Avoid inductive or heating loads (iron, kettle, heater, microwave).

7. Earthing Connection (Mandatory)

• Connect an earthing wire from the Kijani Box earthing terminal to a properly installed earth rod near the installation site.

• The earth rod should be at least 1.2 m copper-bonded steel, driven fully into moist ground.

• Tighten all connections firmly and coat with anti-corrosion grease.

• Measure earth resistance — must be below 10 Ω for safe operation.

• Connect all external metallic structures (e.g. solar panel frames) to the same earth rod.

8. RCD and Safety Check

• Press the “TEST” button on the RCD to confirm disconnection.

• If the button does not trip the circuit, do not use the system — contact support.

• Reset the RCD after successful test.

9. Wi-Fi and Smart Features

• Once Fuse is closed the Wifi router will automatically turn on

• Connect to the default SSID: (check provided manual)

• Open browser → enter router I.P → enter default password.

• Change password and network name for security.

10. Internet Setup

1. Insert a SIM card from your chosen service provider into the Kijani Box router.

2. Ensure the SIM card has no PIN set.

3. Once inserted, the router will automatically detect the network.

4. You can buy internet bundles from your mobile device using the same provider — the router will connect automatically once bundles are active.

Tip: For the best performance, choose the provider with the strongest 4G signal in your area.

11. Testing and Commissioning

• Check all indicators (charging, battery, load).

• Verify AC output voltage (230 V ± 5 %).

• Test a sample load (e.g. bulb).

• Monitor system for 10 minutes to confirm stability.

12. Troubleshooting Summary

Additional Notes

• During low-sun or rainy days, reduced charging is normal — no need to reset.

• Avoid frequent hard resets within short intervals.

• Always ensure proper earthing connection for safety.

• Any sign of current leakage, alarm noise, or burning smell should trigger immediate isolation using the fuse switch and a call to Kijani Box Support.

• Do not open or service the system internally — only authorized technicians should perform repairs.

13. Maintenance Tips

• Clean solar panels monthly with soft cloth and water.

• Ensure ventilation openings remain clear.

• Keep system dry and free of dust.

• Test RCD once a month.

• Report any unusual sound, smell, or heat immediately.

Kijani Box – Quick Facts

1. Manufactured under Kijani Box Ltd, Kenya (Company No. PVT-6LULXZJD).

2. Rated output: 500 W pure sine wave inverter.

3. Battery: 1.28 kWh LiFePO₄ (lithium iron phosphate).

4. Solar input: 300 W monocrystalline panel kit.

5. Built-in Wi-Fi router with 4G/LTE and LAN support.

6. Integrated RCD and surge protection system (IEC 61008 certified).

7. Plug-and-play setup — no technician required.

8. Powers up to 8 LED lights, TV, Wi-Fi, fan, very small fridge, CCTV, fence, small water pump and more.

9. Average daily runtime: 8–12 hours per charge for standard household use.

10. Recharges fully in 4–6 hours of good sunlight.

11. Warranty: 2 year (battery, inverter, safety systems).

12. Maintenance: zero routine maintenance required.

13. Outlets and service points: Nairobi HQ + upcoming hubs in Meru, Eldoret, Nakuru, and Kiserian.

14. Field service and WhatsApp support available nationwide.

15. Complies with SGS and IEC safety standards.

16. Works with PAYGO, subscription, or one-time purchase models.

17. Referral reward: KES 2,000 for every confirmed customer.

18. Made for homes, schools, small businesses, and rural offices.

19. Average installation time: under 2 hours. 

20. Designed and assembled with global partners in China and Kenya.